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License, Support & Updates Policy

License, Support & Updates Policy


 This License, Support & Updates Policy applies to ConfigCraft Pro, ConfigCraft Suite, Quote Add-on and Production Add-on.


 1. Annual License Term

 Each paid ConfigCraft license is valid for one year from the date of purchase.

An active annual license provides access to product updates, license activation, downloads, standard support and any license-based services available for the purchased product.

Licenses renew automatically on an annual basis unless automatic renewal is cancelled by the customer through the My Account area before the next renewal date.


 2. License Tiers

 ConfigCraft licenses are available for one, three or ten production websites.

A Single Site license includes support, updates and license-based services for one production website.

A Three Site license includes support, updates and license-based services for up to three production websites.

A Ten Site license includes support, updates and license-based services for up to ten production websites.

A production website means a WordPress installation used for an active website, online store or internal business operation.

Local development environments and non-public staging copies of a licensed production website do not count toward the website limit.


 3. Add-On Requirements

 Quote Add-on and Production Add-on require an active ConfigCraft Pro license or an active ConfigCraft Suite license.

The required ConfigCraft Pro or ConfigCraft Suite license must have the same or a higher website tier than the relevant Add-on license.

For example, a Three Site Quote Add-on requires a Three Site or Ten Site ConfigCraft Pro or ConfigCraft Suite license.

Quote Add-on and Production Add-on are not available for use with DestinX Product Configurator.


 4. Standard Support

 Standard support is included with an active paid annual license for ConfigCraft Pro, ConfigCraft Suite, Quote Add-on and Production Add-on.

Standard support is provided in English through the official support channels available in the My Account area and by email.

Standard support covers:

  • installation and license activation assistance;
  • guidance on documented product features;
  • questions regarding normal product usage;
  • bug reports relating to the current supported version of the product;
  • reasonable assistance in identifying reproducible product issues.

We aim to respond as promptly as reasonably possible. No guaranteed response time is provided.


5. What Standard Support Does Not Include

Standard support does not include:

  • custom development or bespoke functionality;
  • custom integrations;
  • design, CSS or theme modifications;
  • creating products, fields, options or configurators on behalf of the customer;
  • complete WooCommerce store setup or management;
  • server, hosting, email or DNS administration;
  • performance optimisation or security services;
  • conflicts caused by third-party themes, plugins, code customisations or hosting environments.

Any work outside standard support may require a separate commercial agreement.


6. Updates

Updates may include bug fixes, compatibility improvements, security improvements, feature enhancements or other changes to the product.

Access to updates is available only while the relevant annual license remains active.

Customers are responsible for maintaining suitable backups and testing updates in an appropriate staging environment before applying them to a live website.


7. Compatibility

ConfigCraft is designed for compatible WordPress and WooCommerce installations.

Customers are responsible for ensuring that their website environment, WordPress installation, WooCommerce version, PHP version, theme and third-party plugins meet the compatibility requirements published in the official ConfigCraft documentation.

ConfigCraft cannot guarantee compatibility with every third-party theme, plugin, hosting environment or customised WordPress installation.


8. License Expiration


When a license expires, existing data and configurators remain available. However, updates, premium resources and Add-on modules will no longer be accessible until the license is renewed.


9. Changes to This Policy

We may update this policy when necessary to reflect product, service or legal changes.

The latest version will always be available on this website.